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Search for Team Leader Jobs In Customer Service & Call Centre - Jobs in UK (United Kingdom)

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Service Desk Team Leader
Service Desk Team Leader required to work for a market leader. You will be responsible for managing the Service Team in their delivery of Service Desk Support. This will include day to day delivery of desktop support with SLA's (Service Level Agreements) and general function of the team. Other duties will include: * Lead the planning of the team's operations and initiatives to meet customer goals and service levels in alignment with guidance and directives from the Manager * Manage day-to-day Service Desk operations, ensuring effective user of personnel, timely response and resolution based on appropriate categorisation of support requests, strong collaboration with other team members, and clear documentation of Service Desk activities * Provide technical and functional leadersh... Location : Fareham (Hampshire, South East, United Kingdom) Salary : GBP38000 - GBP44000.00 per annum + Benefits Main Industry : Information Technology Jobs Job Type : Permanent Jobs Posted : 06/02/2012	view job add to job basket
Problem Management Team Leader
Vacancy Job Reference:HWAT-89XG3R VACANCY DETAILS Job Title: Problem Management Team Leader Job Category: Technical Sub-Category: SCH UK Services SCH Company: SCC Department: Problem Management Location: Cole Valley 1 - Birmingham JOB DESCRIPTION Title: Problem Management Team Leader Job Purpose .Day to day team leader / man management to Problem Managers · Co-ordinate a rapid and effective cross-sectional response to problems including escalation, follow-through, dissemination of workarounds and resolution advice leading to timely closure · Day to day management of investigations into IT-related problems in order to minimise or prevent future breaks in service. · To conduc ... Experience: Manager / Team Leader Location : Birmingham (West Midlands, West Midlands, United Kingdom) Salary : Confidential Main Industry : Customer Service & Call Centre Jobs Job Type : Permanent Jobs Posted : 23/01/2012	view job
Facilities & Client Support Team Leader
This vacancy is being managed by Vicky Mills, Recruitment Officer. (Ref: Fac/466/Lds). A Facilities & Client Support Team Leader is required to join our busy Facilities team in Leeds. Main function of job: The on-going role will involve focusing on a proactive approach to providing high quality support services, in the provision of an appropriate and professional service to within agreed service levels. Key management areas include; investigating, recommending and implementing relevant process improvements, budget monitoring along with management reporting with the view to enhancing efficiencies and best value. The post holder will be part of and lead a team of support staff, wit ... Experience: Manager / Team Leader Location : Maidstone (Kent, South East, United Kingdom) Salary : Confidential Main Industry : Customer Service & Call Centre Jobs Job Type : Permanent Jobs Posted : 21/01/2012	view job
Bi-lingual/Tri-lingual Customer Call Centre Team Leader - Managed Serv
Our client, a leading technology solutions provider, requires a Bi-lingual Customer Call Centre Team Leader who is responsible for day to day supervision of a small team of dedicated call centre operators in the UK. In addition the job holder supports the senior call centre operators in supporting their small teams in Germany and in India. Working in the outsourced IT service sector, a familiarity with this industry would be helpful but is not essential. The successful candidate must demonstrable experience and capability to excel in a fast paced, energetic environment in which demanding SLA's drive all our focus is vital. Strong organisational skills, a highly approachable style and total focus on helping to deliver customer satisfaction is vital. This role has responsibility for the Bac... Location : South East, United Kingdom Salary : 28000 Main Industry : Customer Service & Call Centre Jobs Job Type : Permanent Jobs Posted : 08/02/2012	Netsource Ltd view job
Senior Team Leader - EMEA Telecom Programs Job
Job Number: # BusinessGE Corporate Business Segment: Corporate Initiatives Group About Us:GE works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy, health and home, transportation and finance. Building, powering, moving and curing the world. Not just imagining. Doing. GE works. We are GE. We x2019;re a global infrastructure, finance and media company taking on the world x2019;s toughest challenges. And we are taking the strengths that have made us an industry leader and putting them to work in service of a new era of global business, with a focus on the world and the people we share ... Location : London (London City and West End, London, United Kingdom) Salary : Competitive Main Industry : Management & Executive Jobs Job Type : Permanent Jobs Posted : 27/01/2012	view job

Team Manager (Customer Experience Leader) - Customer Service - Newcastle
Team Manager (Customer Experience Leader) - Customer Service - Newcastle-05114 Primary Location : ENGLAND-Northumberland Employee Status : Permanent Schedule : Full-time : Ongoing Team Manager (Customer Experience Leader) - Customer Service You know just how important it is to put the customer at the heart of everything you do. But can you help other people do the same? It's a simple enough question. But, as an experienced customer centre professional, you know the answer isn't always so straight-forward. Getting it right every time, for every customer - whatever their query - isn't something that just happens. It takes award-winning training. Real determination. Plenty of persuasion ... Experience: Manager / Team Leader Location : Northumberland (Northumberland, North East, United Kingdom) Salary : Confidential Main Industry : Customer Service & Call Centre Jobs Job Type : Permanent Jobs Posted : 06/02/2012	view job
EMEA Customer Service Manager Job
Job Number: # BusinessGE Healthcare Business Segment: Healthcare Life Sciences About Us:What do you envision for your future? At GE Healthcare, we strive to see life more clearly. Our "healthymagination" vision for the future invites the world to join us on our journey as we continuously develop innovations focused on reducing healthcare costs, increasing access and improving quality and efficiency around the world. We are a $17 billion unit of General Electric Company (NYSE: GE), employing more than 46,000 people worldwide and serving healthcare professionals in more than 100 countries. We believe in our strategy - and we'd like you to be a part of ... Location : Little Chalfont, United Kingdom (United Kingdom) Salary : Competitive Main Industry : Customer Service & Call Centre Jobs Job Type : Permanent Jobs Posted : 18/01/2012	view job
Field Engineering Team Leader
Field Engineering Team Leader Location: Midlands - West Posted: 24 November 2011 Type: Permanent Ref: FETL 2311 Return to vacancies page Add this job to jobsfile Job Description Agilisys is the UK's most innovative IT and business process service provider, transforming the way our clients deliver services to their customers through the use of strategic, affordable, shared service platforms. Working for both the public and private sector, we have earned a strong reputation and hold deep domain expertise within local government, travel and tourism, retail financial services and healthcare. Purpose of the role: To lead, motivate and mentor a team of IT Engineers to deliver ... Experience: Manager / Team Leader Location : Midlands (West Midlands, West Midlands, United Kingdom) Salary : Confidential Main Industry : Customer Service & Call Centre Jobs Job Type : Permanent Jobs Posted : 03/02/2012	view job
Incident Support Team Leader
Job Title Incident Support Team Leader - Nottingham Location Nottingham, GB Organization Name Experian GTS Business Overview Experian is the leading global information services company, providing data and analytical tools to clients in more than 80 countries. The company helps businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. Experian also helps individuals to check their credit report and credit score, and protect against identity theft. Experian plc is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100 index. Total revenue for the year ended 31 March 2011 was US$4.2 billi ... Experience: Manager / Team Leader Location : Nottingham (Nottinghamshire, East Midlands, United Kingdom) Salary : Confidential Main Industry : Customer Service & Call Centre Jobs Job Type : Permanent Jobs Posted : 29/01/2012	view job
Manufacturing Leader Job
Manufacturing Leader-MAN101YM Description GENERAL SUMMARY Reporting to the Manufacturing Manager manages directs and coordinates all activities related to the manufacturing at the Plymouth facility. Works through key members of the Business Teams to ensure all budgeted manufacturing objectives, as outlined in the annual budget, are achieved. RESPONSIBILITIES 1. Responsible for the achievement of the operational and quality performance of the business along with other key metrics including, performance to volume and mix, cost reductions, backorder, right first time, customer complaints, RM/WIP/FG inventory, absence levels, labour turnover, waste, holdwork, overtime, headcount/recovery, capital, HS&E, internal audits, training, CAPA's, Lean - Blitzes, LDMS and TPM. 2.... Location : Plymouth (Devon, South West, United Kingdom) Salary : Competitive Main Industry : Management & Executive Jobs Job Type : Permanent Jobs Posted : 31/01/2012	view job
Senior Technical Support Engineer, Master Data Management (MDM) Job
Job ID: GCS04861 Job Title: Senior Technical Support Engineer, Master Data Management (MDM) Organization: Global Customer Support Our Company Informatica Corporation (NASDAQ: INFA) is the world’s number one independent provider of data integration software. Organizations around the world gain a competitive advantage in today’s global information economy with timely, relevant and trustworthy data for their top business imperatives. More than 4,350 enterprises worldwide rely on Informatica to access, integrate and trust their information assets held in the traditional enterprise, off premise and in the Cloud. Our Team Informatica employs around 160 staff in our Global Customer Support division with 10 locations worldwide. Our support staff deal with issues across a wide range... Location : Maidenhead, Home Counties, United Kingdom (United Kingdom) Salary : Competitive Main Industry : Information Technology Jobs Job Type : Permanent Jobs Posted : 07/02/2012	view job
IT Technical Support Analyst x 4
IT Technical Support Analyst x 4 Reading Salary c.GBP27,000 Environment: Windows XP/7, Windows Server 2003/2008, Cisco Networking, Active Directory, Exchange 2003/2007/2010, Symantec Backup Exec, SQL Server, VmWare / VSphere, Software Packaging, MS SCOM, MS SCCM, Blackberry IT Technical Support Analyst - Position Overview Our client is a leading insurance company based in Reading. Their continued growth and expansion has led to the need for four more technical support specialists to join their highly skilled existing team of 10. This is a fantastic opportunity to join a market leader at a very exciting time. Due to an expansion plan, there are opportunities for individuals who can demonstrate commitment and a desire to succeed. As a well-established company which is at th... Location : Reading (Berkshire, South East, United Kingdom) Salary : GBP27000 per annum + Excellent benefits package Main Industry : Information Technology Jobs Job Type : Permanent Jobs Posted : 03/02/2012	view job add to job basket
Solution Sales Manager (PPS) Job
Job Category: Sales Location: Reading, GB Job ID: # Division: Sales Location: TVP & Travel Closing date:26/12/11 Role Purpose The Specialist Sales Manager (SSM) is a senior sales leader who directs and develops high-performing application platform sales teams, comprised of Principal Platform Specialists (PPS) to meet/exceed quota across all Platform workloads/solution areas. The SSM provides sales leadership by focusing on key areas such as: Owning the business: - Identifying ongoing sales innovation targeted to drive ongoing sales growth for your team - Identifying top priority opportunities and obstacles to achieving them, and allocating resources to address both Coaching to reinforce effective behaviour and correct areas for imp... Location : Reading (Berkshire, South East, United Kingdom) Salary : Competitive Main Industry : Sales Jobs Job Type : Permanent Jobs Posted : 01/02/2012	view job
Director - Strategy, Implementation and Monetization EMEA Job
Director - Strategy, Implementation and Monetization EMEA-1201232 Description A key member of the EMEA Business Relationship Consulting (BRC) team, the incumbent will be responsible for delivering against strategic and business objectives (merchant satisfaction and revenue generation) including the monetization of Global Network Operations’ (GNO) key assets at a regional and market level. American Express depends on the Business Relationship Consulting team and Global Network Operations to enable card acceptance, identify and implement products and services. Relationship building, influencing, communication and problem solving skills are important for success in this role. This team member must also maintain deep and current knowledge about the payments industry, market trends, new... Location : United Kingdom-Greater London (United Kingdom) Salary : Competitive Main Industry : Sales Jobs Job Type : Permanent Jobs Posted : 28/01/2012	view job
Enterprise Support Services (ESS) Team Manager
The ESS Team Manager is accountable for personnel management, customer management and staff development within Enterprise Support Services. This is a multilingual and dynamic call handling environment providing technical support to Symantec’s corporate customers and partners, based primarily in Europe but with worldwide support responsibility. MAIN RESPONSIBILITIES: • To manage and develop teams of Technical Support Engineers at all levels and to ensure that individual performance measurement objectives are met. • Perform regular reviews with team members, working with them to create and implement their individual development plans. • To build and maintain internal relationships and communic ... Experience: Manager / Team Leader Location : Reading (Berkshire, South East, United Kingdom) Salary : Confidential Main Industry : Customer Service & Call Centre Jobs Job Type : Permanent Jobs Posted : 08/02/2012	view job
UK Local Support Technical Engineer
Auto req ID: 808BR Job Title: UK Local Support Technical Engineer Country: United Kingdom Location: London Function: Central Services Service Line: IT Services (Internal) Service Line Information: Flexibility and adaptability. These are just a couple of the things KPMG looks for in its IT Services team. We're a function of KPMG Europe LLP and, as such, we're a group that constantly needs to deliver a highly-flexible, customer-focused service in response to the changing needs of the business. Job Description: The Role UK Local Support team exists to ensure that customers throughout the UK receive a service which allows them to make the best use of Information Technology. Situated geographically across the UK the team are the “face” of IT Services to the internal... Location : London (London City and West End, London, United Kingdom) Salary : Competitive Main Industry : Customer Service & Call Centre Jobs Job Type : Permanent Jobs Posted : 13/01/2012	view job
Client Service Manager
Willis Group Holdings Limited is a leading global insurance broker, developing and delivering professional insurance, reinsurance, risk management, financial and human resource consulting and actuarial services to corporations, public entities and institutions around the world. Willis has more than 400 offices in nearly 120 countries, with a global team of approximately 17,000 Associates serving clients in virtually every part of the world. Description We have an exciting opportunity working for large broker with a fantastic brand based in Reading. The role of Client Service Manager (CSM) is to lead a Client Service team in the delivery of excellent client service as well as be responsible f ... Experience: Manager / Team Leader Location : Reading (Berkshire, South East, United Kingdom) Salary : Confidential Main Industry : Customer Service & Call Centre Jobs Job Type : Permanent Jobs Posted : 07/02/2012	view job
Sales / Customer Service Reps Required: Paid weekly
Sales / Customer Service Reps Required. GBP300-GBP500 Per Week Average Earnings Paid Weekly We are a Sales and Marketing company, part of a large international network and are working with a huge established client which is now expanding. Due to massive success in previous campaigns we are now more in demand than ever before. Our clients want us to represent them in new campaigns, cities and countries and we have opportunities for 18+ people to join us and learn new skills in an exciting and fast-paced industry. We provide full coaching in the following areas: Sales and Marketing Customer Service Business Development Campaign Management *Team Building Sales experience is not necessary as our philosophy is to support and develop the individuals in the company from entry-level sales righ... Location : South West, United Kingdom Salary : 13000.00 - 31000.00 Main Industry : Customer Service & Call Centre Jobs Job Type : Permanent Jobs Posted : 01/02/2012	Simply Ltd view job
Customer Business Director (UK R&D Lead GSK Account)
Johnson Controls has an exciting opportunity for a Customer Business Director to join their team based in Ware. The successful candidate will work with the CABL as part of the client Account Senior Management team to provide inspirational operational management of the services delivered by Johnson Controls (JCI) for the client R&D portfolio. Key requirements of the role include: strong leadership to deliver business continuity for client, strong customer relationship management and passion for customer satisfaction, strong financial acumen to manage a GMP Principal Model and P&L responsibility, ability to identify and realise revenue and gross margin (GM) growth opportunities, and solid HSSE ... Experience: Manager / Team Leader Location : Lyme Regis (Dorset, South West, United Kingdom) Salary : Confidential Main Industry : Customer Service & Call Centre Jobs Job Type : Permanent Jobs Posted : 07/02/2012	view job
Senior Business Analyst Job
Job Category: Sales Location: London, GB Job ID: # Division: Advertising & Online Microsoft Advertising is looking for a highly motivated Senior Business analyst to drive excellence in Sales opportunity management & sales forecasting. Are you experienced in partnering with sales management to maximise revenue? Do you love to dive into the details to identify trends and then build strategies for change? Are you passionate about creating scaleable, seamless processes to drive business rigour. If so, we have a great opportunity for you to take that crucial next step in your career. Role Purpose The Senior Business Analyst is responsible for driving the key business insight, quota opportunity & pipeline management and sales forecasting processes. You will develop ... Location : London (London City and West End, London, United Kingdom) Salary : Competitive Main Industry : Advertising, Marketing & PR Jobs Job Type : Permanent Jobs Posted : 27/01/2012	view job
Sales Intern Job
Job Number: # BusinessGE Energy Business Segment: Energy - Oil & Gas About Us: At GE Oil & Gas, we x2019;re powering potential. Whether we x2019;re developing technologies to make extraction safer and more efficient, or subsea devices that will usher in a new phase in drilling, GE x2019;s Oil & Gas teams are committed to creating the high-tech products and solutions that solve some of the world x2019;s toughest problems. Join us and you x2019;ll find yourself in a flexible, creative environment that fosters the groundbreaking intellectual property and patents that make GE a global leader. Here you x2019;ll have the opportunity to take control of your career within the engineering and b... Location : Aberdeen, United Kingdom (United Kingdom) Salary : Competitive Main Industry : Information Technology Jobs Job Type : Permanent Jobs Posted : 05/02/2012	view job
Customer Services Manager
To assist the Head of Customer Services in the running of the designated Customer Portfolio to ensure sustained Customer Satisfaction, Revenue and Profit, at geographic or customer specific level. The role of the CSM (Customer Services Manager) is to provide leadership to their team, to meet SCC business objectives, delivering a high quality and responsive Service. Success in this role will be demonstrated through being a positive and active team player in the Customer Services Management Team, assisting the Head of Customer Services to deliver the business objectives. The role requires the ability to develop, grow and nurture positive relationships with designated Customer organisations. To ... Experience: Manager / Team Leader Location : United Kingdom (United Kingdom) Salary : Confidential Main Industry : Customer Service & Call Centre Jobs Job Type : Permanent Jobs Posted : 07/02/2012	view job
UK Local Support Technical Engineer
Auto req ID: 810BR Job Title: UK Local Support Technical Engineer Country: United Kingdom Location: Watford Function: Central Services Service Line: IT Services (Internal) Service Line Information: Flexibility and adaptability. These are just a couple of the things KPMG looks for in its IT Services team. We're a function of KPMG Europe LLP and, as such, we're a group that constantly needs to deliver a highly-flexible, customer-focused service in response to the changing needs of the business. Job Description: The Role UK Local Support team exists to ensure that customers throughout the UK receive a service which allows them to make the best use of Information Technology. Situated geographically across the UK the team are the “face” of IT Services to the interna... Location : Watford, United Kingdom (United Kingdom) Salary : Competitive Main Industry : Customer Service & Call Centre Jobs Job Type : Permanent Jobs Posted : 13/01/2012	view job
Service Manager-11046680
Description Job Purpose: This individual will be a direct report to the Financial Centre Manager, and have responsibility for the management of the performance of the service team, and delivery of quality service to bank customers. Management of branch customer transactional volumes & accountable for all aspects of the branch operational performance. Motivate Service Team to achieve service, control and sales targets. Ensure all branch operations are carried out in accordance with internal policies and controls. Ensure all lead & sales targets are achieved. Job Background/context: Role reports to the Financial Centre Manager. Financial Centre management position, working closely with ... Experience: Manager / Team Leader Location : London (London City and West End, London, United Kingdom) Salary : Confidential Main Industry : Customer Service & Call Centre Jobs Job Type : Permanent Jobs Posted : 06/02/2012	view job
SAP Application Lead Job
Job Number: # BusinessGE Healthcare Business Segment: Healthcare IT & Process Excellence Posted Position Title: SAP Application Lead Career Level: Experienced FunctionInformation Technology Function Segment: Centers of Excellence Location: United Kingdom City: Amersham Postal Code: HP7 9LL Relocation AssistanceNo Role Summary/Purpose:Lead a team of SAP Application specialists supporting and partnering with the GEHC MDx business, a world leader in Diagnostic and Predictive Imaging. Identify, develop and implement SAP solutions to enable growth and compliance within a GXP v... Location : Amersham, United Kingdom (United Kingdom) Salary : Competitive Main Industry : Information Technology Jobs Job Type : Permanent Jobs Posted : 17/01/2012	view job

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