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Search for Customer Service Manager Jobs In Customer Service & Call Centre - Jobs in UK (United Kingdom)

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Client Delivery Manager
lient Delivery Manager Coventry GBP40,000 - GBP45,000 Do you want to work in a fantastic and modern environment? Do you want to work for a world renowned company for whom Customer Service is the force that makes them exceptional? Do you want to work for a company who are looking for a Client Delivery Manager that can deliver exceptional high standards of Customer Service and motivate and lead a team to do the same! If you know what it takes to work in a 3rd party environment where Client Relations is key, have the experience of the day to day running of a customer service team, have worked with case management rather than call number KPI's and have good personal administration skills including all microsoft packages then you may have the skills we are looking for. This ... Location : Coventry (West Midlands, West Midlands, United Kingdom) Salary : GBP40000 - GBP45000 per annum + Bonus Main Industry : Customer Service & Call Centre Jobs Job Type : Permanent Jobs Posted : 08/02/2012	view job add to job basket
Team Manager (Customer Experience Leader) - Customer Service - Newcastle
Team Manager (Customer Experience Leader) - Customer Service - Newcastle-05114 Primary Location : ENGLAND-Northumberland Employee Status : Permanent Schedule : Full-time : Ongoing Team Manager (Customer Experience Leader) - Customer Service You know just how important it is to put the customer at the heart of everything you do. But can you help other people do the same? It's a simple enough question. But, as an experienced customer centre professional, you know the answer isn't always so straight-forward. Getting it right every time, for every customer - whatever their query - isn't something that just happens. It takes award-winning training. Real determination. Plenty of persuasion ... Experience: Manager / Team Leader Location : Northumberland (Northumberland, North East, United Kingdom) Salary : Confidential Main Industry : Customer Service & Call Centre Jobs Job Type : Permanent Jobs Posted : 06/02/2012	view job
Service Delivery Manager Job
Job Details Service Delivery Manager - ADSDM Job TitleService Delivery Manager Category Customer Service Requisition # ADSDM Location UK - Hayes - Hyde Park Hayes Hayes, UK Education Bachelor's Degree Job Type Full-time Shift/Hours Travel Required 0 Job Description The Intensive Segment is responsible for providing industry leading Fanatical Support™ to Rackspace’s enterprise level customers.Intensive customers host critical websites with us and have a high expectation for the level of service provided.As the customer’s primary point of contact with Rackspace the Service Account Manager role is pivotal in delivering this and ensuring that the customer’s expectations are exceeded. The Service Account Manager has complete ownership of the relationship between Rackspace an... Location : Hayes (Middlesex, South East, United Kingdom) Salary : Competitive Main Industry : Sales Jobs Job Type : Permanent Jobs Posted : 01/02/2012	view job
Technical Account Manager I - UK Job
Job Details Technical Account Manager I - UK - ADTAM Job TitleTechnical Account Manager I - UK Category Customer Service Requisition # ADTAM Location UK - Hayes - Hyde Park Hayes Hayes, UK Education Technical/Specialised Training Job Type Full-time Shift/Hours Travel Required 0 Job Description The Managed Co-Location Segment is an exciting and growing area of the Rackspace product portfolio. Managed Co-location bridges the gap between the flexibility of complete control required by customers with a do-it-yourself hosting infrastructure and the convenience of a Managed Hosting solution, all backed by Fanatical Support™. Customers can enjoy full control of their Network devices and Servers without the large capex expenditure required in a traditional co-location model or... Location : Hayes (Middlesex, South East, United Kingdom) Salary : Competitive Main Industry : Sales Jobs Job Type : Permanent Jobs Posted : 23/01/2012	view job
Tesco Mobile Team Manager
Job Ref. IRC130893 Job Title Tesco Mobile Team Manager Location Runcorn, GB Business Area Sales & Service We are Telefónica UK. You’ll know us in Europe as O2. We’re part of one of the biggest communications businesses in the world. And we’re continuously evolving. Helping shape the future in a changing world. With a team of over 250,000 people across 25 countries, there are no limits to your horizon. The purpose of the Team Manager role is to provide leadership to a team of Customer Service Advisors to ensure the delivery of the greatest customer experience through our people, whilst maintaining focus on controlling cost and delive ... Experience: Manager / Team Leader Location : Runcorn (Cheshire, North West, United Kingdom) Salary : Confidential Main Industry : Customer Service & Call Centre Jobs Job Type : Permanent Jobs Posted : 02/02/2012	view job

Manager Remote Technical Support EMEA Job
Job Number: # BusinessGE Healthcare Business Segment: Healthcare IT Posted Position Title: Manager Remote Technical Support EMEA Career Level: Experienced FunctionServices Function Segment: Field Services Location: United Kingdom City: Little Chalfont Postal Code: HP7 9NA Relocation AssistanceNo Role Summary/Purpose:The Manager Remote Technical Support delivers best in class remote service across EMEA in order to increase the number of promoters and to fix the detractors by having the culture, expertise and organization required. He/She provides leadership and strategic di... Location : Little Chalfont, United Kingdom (United Kingdom) Salary : Competitive Main Industry : Management & Executive Jobs Job Type : Permanent Jobs Posted : 26/01/2012	view job
Junior Service Manager
JUNIOR SERVICE MANAGER Our client is a leading Global Network Operator whose data network services allow companies to communicate reliably, quickly, efficiently and securely, across a wide geographic area has a requirement for someone to join their dynamic and exciting team as a Service Manager. ROLE The Service Management team are part of the Customer Services Group within the global Operational and Services function. They are customer facing and handle requests, questions and escalations from the customer and liaise with the appropriate teams within the company for resolution. · Service managers can be involved with customers from new business prospect through to the e ... Experience: Specialist Location : Surrey (Surrey, South East, United Kingdom) Salary : Confidential Main Industry : Customer Service & Call Centre Jobs Job Type : Permanent Jobs Posted : 25/01/2012	view job
Customer Experience Program Manager Job
Job Category: Software Engineering: Program Management Location: Reading, GB Job ID: # Division: Interactive Entertainment Business Location : Thames Valley Park, Reading Hiring Manager : Andy Beadle Recruiter : Veronique Tovee Closing date : 7th February 2012 Role Purpose Want to help drive a world-class support experience in the console gaming industry? Are you passionate about providing an amazing customer experience? A rare and exciting opportunity exists to influence the way our customers interact with XBOX and Microsoft. As a Customer Experience Program Manager (XPM) in the Experience Program Management team for Xbox Customer Support, you will work closely with business and product group stakeholders in Supply Chain Management... Location : Reading (Berkshire, South East, United Kingdom) Salary : Competitive Main Industry : Information Technology Jobs Job Type : Permanent Jobs Posted : 02/02/2012	view job
Corporate Account Manager - Small Accounts Job
Corporate Account Manager - Small Accounts Job ID #: 19186 Company: Egencia Location: UK - London Functional Area: Sales Employment Type: Full-Time Regular Education Required: Not Indicated Experience Required: Not Indicated Relocation Provided: To be determined Position Description To assume responsibility and maintain strong relationships between Egencia and a portfolio of small accounts (approx. 100 clients) creating value, long-term profitability, and account retention. A Corporate Account Manager will work with each client to reach common goals in terms of customer satisfaction and account development and targeted to grow Egencia customer profitability by selling new services and products. He/she will give direct support to customers in all areas of the ... Location : London (London City and West End, London, United Kingdom) Salary : Competitive Main Industry : Sales Jobs Job Type : Permanent Jobs Posted : 29/01/2012	view job
Customer Insight Manager
Our client, a FTS100 Global organisation has an opportunity for a Customer Insight Manager to join the Customer Service Team, who will be responsible for creating and embedding a knowledge management culture and strategy to drive a customer service function and deliver insight back into the business by improving policy, product proposition, profit and above all the customer journey. To be successful in this role you must have excellent organisational ability, a good understanding of contact centre operations, exceptional report writing and presentation skills and above all a forward thinking customer centric outlook. Key Responsibilities• Create, maintain and continually improve the reportin ... Experience: Manager / Team Leader Location : Cheshire (Cheshire, North West, United Kingdom) Salary : Confidential Main Industry : Customer Service & Call Centre Jobs Job Type : Permanent Jobs Posted : 24/01/2012	view job
Account Development Manager Job
Account Development Manager-1200148 Description American Express (AmEx) - Founded in 1850, American Express is the world’s largest card issuer by purchase volume and operates the world’s largest travel network serving consumers and businesses. With over 58,300 employees and operations in more than 130 countries, American Express has revenues of more than $22billion annually. - AmEx is committed to delivering first-class customer service – globally. Don’t just take our word for it – see our awards from numerous independent bodies who repeatedly rate us as “highest ranking Card issuer for overall customer satisfaction”, and ‘Best Corporate Card Service Provider’. We also rank highly as one of the best companies to work for globally. AmEx Global Corporate Payments (GCP) - is a truly... Location : United Kingdom (United Kingdom) Salary : Competitive Main Industry : Sales Jobs Job Type : Permanent Jobs Posted : 27/01/2012	view job
Customer Care Manager Job
Job Details Customer Care Manager - ADCCM Job TitleCustomer Care Manager Category Customer Service Requisition # ADCCM Location UK - Hayes - Hyde Park Hayes Hayes, UK Education Bachelor's Degree Job Type Full-time Shift/Hours Travel Required 0 Job Description The Enterprise Segment is responsible for providing industry leading Fanatical Support™ to Rackspace’s largest enterprise level customers. The Enterprise segment consists of a number of customer centric teams that are dedicated to a portfolio of customers. These teams include Account Managers who are responsible for managing service delivery and take ownership of the overall customer relationship as well as Lead Technicians who are responsible for the technical performance and stability of their assigned accounts. The... Location : Hayes (Middlesex, South East, United Kingdom) Salary : Competitive Main Industry : Information Technology Jobs Job Type : Permanent Jobs Posted : 05/02/2012	view job
Service Delivery Manager
Vacancy Job Reference:MTRA-8GXH3C VACANCY DETAILS Job Title: Service Delivery Manager Job Category: Consultancy Sub-Category: SCH Company: SCH Department: SCH UK Services Location: Birmingham JOB DESCRIPTION Overall Job Purpose: The role of the Service Delivery Manager (SDM) is to provide leadership to the dedicated delivery team. To meet SCC business objectives by managing the customer and resources, ensuring the delivery of the high quality and responsive Incident Management service. Main Duties: - On behalf of SCC, take operational control and responsibility for the delivery of the service to the customer - Ensure at all times that SCC's contractual obligations are mai ... Experience: Manager / Team Leader Location : Birmingham (West Midlands, West Midlands, United Kingdom) Salary : Confidential Main Industry : Customer Service & Call Centre Jobs Job Type : Permanent Jobs Posted : 24/01/2012	view job
MSS Sales Specialist, Midlands Job
MSS Sales Specialist, Midlands-SAL000MF Description Purpose In a rapidly changing and increasingly competitive healthcare environment, we are seeking to recruit talented new regional Sales Specialists, to further strengthen our organisational capabilities in the UK/Ireland region. In this commercial sales role you will be responsible for delivering quarterly and annual territory targets for promoted products within BD MSS by understanding the needs of our customers and positioning BD's solution to meet those needs in a profitable manner. The product portfolio includes vascular access devices, regional anaesthesia and haemodynamic monitoring products. Key areas of focus within the hospital environment will be Theatres, ITU, Wards, A& E and Procurement. Main Responsibilities ... Location : Oxford (Oxfordshire, South East, United Kingdom) Salary : Competitive Main Industry : Customer Service & Call Centre Jobs Job Type : Permanent Jobs Posted : 09/02/2012	view job
Regional Development Officer Europe Job
Req Number: 1726BR Position Title: Regional Development Officer Europe Contract Type: Established/Permanent Position Type: Full Time Advertised Salary up to GBP27,000 Place of Work: London 190 High Holborn Country: United Kingdom Business Unit: Pearson Education International - PEI Europe Business Unit: Information Edexcel Europe is an established team reporting into Pearson Europe with dotted line into Edexcel International. We are a team of 9 with Regional Director, 5 Regional Managers, Marketing Manager and 2 Sales & Marketing consultants. We have delivered significant revenue growth over the past 2 years and are looking to expand the team in order to continue achieving double digit growth. As the first line support for the region, this is a crucial role that impacts... Location : London 190 High Holborn (United Kingdom) Salary : Competitive Main Industry : Sales Jobs Job Type : Permanent Jobs Posted : 09/02/2012	view job
Service Desk Team Leader
Service Desk Team Leader required to work for a market leader. You will be responsible for managing the Service Team in their delivery of Service Desk Support. This will include day to day delivery of desktop support with SLA's (Service Level Agreements) and general function of the team. Other duties will include: * Lead the planning of the team's operations and initiatives to meet customer goals and service levels in alignment with guidance and directives from the Manager * Manage day-to-day Service Desk operations, ensuring effective user of personnel, timely response and resolution based on appropriate categorisation of support requests, strong collaboration with other team members, and clear documentation of Service Desk activities * Provide technical and functional leadersh... Location : Fareham (Hampshire, South East, United Kingdom) Salary : GBP38000 - GBP44000.00 per annum + Benefits Main Industry : Information Technology Jobs Job Type : Permanent Jobs Posted : 06/02/2012	view job add to job basket
IT Manager, EMEA Job
Job ID: IT05008 Job Title: IT Manager, EMEA Organization: IT & Facilities Our Company Informatica Corporation (NASDAQ: INFA) is the world’s number one independent provider of data integration software. Organizations around the world gain a competitive advantage in today’s global information economy with timely, relevant and trustworthy data for their top business imperatives. More than 4,350 enterprises worldwide rely on Informatica to help them access, integrate and secure their information assets held in the traditional enterprise, off premise and in the Cloud. Our Team Informatica’s IT team develops, implements, and supports the cutting-edge technology that drives our success. In this role, Informatica IT leverages technical excellence to promote business solutions for team... Location : Maidenhead, Home Counties, United Kingdom (United Kingdom) Salary : Competitive Main Industry : Management & Executive Jobs Job Type : Permanent Jobs Posted : 27/01/2012	view job
Service Delivery Manager
Service Delivery Manager - ADSDM This details all the information about the job posting. To submit your résumé/CV, click on the 'Submit your Résumé/CV to this Job' button. Show Instructions Job Title Service Delivery Manager Category Customer Service Requisition # ADSDM Location UK - Hayes - Hyde Park Hayes London, UK Education Bachelor's Degree Job Type Full-time Shift/Hours Travel Required 0 Job Description The Intensive Segment is responsible for providing industry leading Fanatical Support™ to Rackspace’s enterprise level customers.Intensive customers host critical websites with us and have a high expectation for the level of service provided.As the customer’s primary point of contact ... Experience: Senior Specialist / Project Manager Location : Bromley (Kent, South East, United Kingdom) Salary : Confidential Main Industry : Customer Service & Call Centre Jobs Job Type : Permanent Jobs Posted : 23/01/2012	view job
Manager, Corporate Sales Team - SME Job
Manager, Corporate Sales Team - SME Job ID #: 19185 Company: Egencia Location: UK - London Functional Area: Sales Employment Type: Full-Time Regular Education Required: Not Indicated Experience Required: Not Indicated Relocation Provided: To be determined Position Description Launched in 2002, Egencia is the fifth largest travel management company (TMC) in the world. As part of Expedia, Inc., the world's largest travel marketplace, Egencia helps businesses get ahead by offering the only truly integrated corporate travel service. By combining a powerful offline and online service, Egencia delivers a complete corporate travel offering supported by global market expertise and a best-in-class technology platform. Egencia is committed to helping increase efficien... Location : London (London City and West End, London, United Kingdom) Salary : Competitive Main Industry : Customer Service & Call Centre Jobs Job Type : Permanent Jobs Posted : 29/01/2012	view job
Technical Sales Consultant Job
Job ID: 5583 Job Location: New York City: State: Country: Job Category: Software Sales Position can be located ideally in the metro areas of Boston, MA, Chicago, IL, New York City, Dallas-Ft. Worth, TX or Atlanta, GA, but we will entertain qualified candidates from other major metropolis. The Active Network is currently seeking proven, enterprise technical sales consultant performers to help us develop and grow loyal customers in the events market in various locations throughout North America. Previous event experience in addition to technology sales experience is desirable. More than 40,000 event organizers around the world power their events with ActiveEvent’s technology and service solutions including Fortune 100 corporations, associations, & non-profit organizations. Act... Location : New York (Lincolnshire, East Midlands, United Kingdom) Salary : Competitive Main Industry : Sales Jobs Job Type : Permanent Jobs Posted : 22/01/2012	view job
Technical Service Manager - Middleware Job
Technical Service Manager - Middleware-709530 Description Technical Service Manager – Middleware Company Profile The Capital One Group is a top ten credit card issuer in both the UK and United States, with more than $147 billion in managed loans and approximately 50 million world-wide customers, serviced by approximately 27,000 employees. In 1996 Capital One launched its first overseas operation in the UK where the UK bank currently offers Visa and MasterCard credit cards to UK customers. Focus on innovation Capital One's culture encourages innovation and entrepreneurialism. This can be evidenced by the introduction in 1992 of 'balance transfer' concept, allowing credit cardholders to move their balances to Capital One at more favourable interest rates. The strategy revolut... Location : Nottingham, England (United Kingdom) Salary : Competitive Main Industry : Finance, Banking & Insurance Jobs Job Type : Permanent Jobs Posted : 13/01/2012	view job
Account Manager
Are you a confident sales person who can close a deal because you know what your clients want? Do you pride yourself on your ability to retain existing business through careful relationship building? I'm looking for German speakers with a tenacity for business and drive to succeed. This account management role revolves around retaining existing accounts with good service, confident quoting and competitive pricing. If you have these skills and speak fluent German apply today Brook Street are only able to process applications from candidates who are eligible to work in the UK. Location : South West, United Kingdom Salary : 25000 Main Industry : Customer Service & Call Centre Jobs Job Type : Permanent Jobs Posted : 07/02/2012	Brook Street - Southampto view job
Technical Team Manager (Windows) Job
Job Details Technical Team Manager (Windows) - ADTECHMGR Job TitleTechnical Team Manager (Windows) Category Management Requisition # ADTECHMGR Location UK - Hayes - Hyde Park Hayes Hayes, UK Education Bachelor's Degree Job Type Full-time Shift/Hours Travel Required 0 Job Description To successfully deliver operational excellence within Support by providing; - Management and development of a team of Systems Administrators - Second level escalation - Proactive recommendations of systems architecture review and improvements. - Process review and improvements. - All products fully supported in line with Rackspace standards. Adherence to Industry recognized standards. Key Accountabilities: Management of all aspects of a team within support including; - Delive... Location : Hayes (Middlesex, South East, United Kingdom) Salary : Competitive Main Industry : Information Technology Jobs Job Type : Permanent Jobs Posted : 15/01/2012	view job
Lead Journey Manager - Service Adoption
The Lead Journey Manager, Service is responsible for customer service journeys and experiences and how they translate to increased adoption and growth of our online service channel and the Digital Channels Strategy. You'll also be responsible for helping the wider digital team and stakeholders understand its roadmap priorities by defining benefits potential and potential barriers to adoption. You will: Lead the planning, prioritisation of online adoption to help deliver 90% penetration of online users as main bankers within the next 2 years Understand the value proposition, opportunities and usage triggers associated with the target customer base and optimise and identify new ways to l ... Experience: Manager / Team Leader Location : London (London City and West End, London, United Kingdom) Salary : Confidential Main Industry : Customer Service & Call Centre Jobs Job Type : Permanent Jobs Posted : 21/01/2012	view job
Relationship Manager (Secondment) Job
Relationship Manager (Secondment)(Job Number:1201504) Description Responsibilities: Manage, improve, and monitor partners performance, drive partnership initiatives, primary contact for partners and business partners. Primary actions will be to enhance the overall cost and quality of the services provided by your Partners. Driving the contract management of all contracts, and ensuring that all contractual obligations are met and issues managed and resolved as per the Service Level Agreement. A key component of the role is leading the content experts responsible for additional pannters and New Accounts campaign management. This role will also ensure standard management of the partners and share best practices with the international team as identified, to ensure the intern... Location : Brighton, EAST SUSSEX (East Sussex, South East, United Kingdom) Salary : Competitive Main Industry : Information Technology Jobs Job Type : Permanent Jobs Posted : 07/02/2012	view job

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