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We are currently looking for suitable candidates to take on the role of Call Centre Manager. The Call Centre Manager is responsible for the effective management of the 24 hour Call Centre - a telephone based customer service operation with circa 10 personnel servicing the UK and N Ireland. The role has line management responsibility for this team of Call Centre advisers, who manage all incoming telephone calls and directly input delivery and collection orders into the Companies Oracle system. The Call Centre team also undertakes other administration tasks; recruitment of new staff and training and is a key internal service provider for both field sales and service operations. In addition to ...
Experience: Manager / Team Leader- Location :
- Oxfordshire (Oxfordshire, South East, United Kingdom)
- Salary :
- Confidential
- Main Industry :
- Customer Service & Call Centre Jobs
- Job Type :
- Permanent Jobs
- Posted :
- 05/02/2012
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Position: Call Centre Advisors - Part Time and Full Time
Location: Oxford, Oxfordshire
Salary: Competitive
The Company:
West Way Nissan, the UKs largest Nissan dealer group are looking for staff for their new Call Centre Development. Based at our Oxford branch, the department will be responsible for carrying out outbound and inbound calls to our customer base (no cold calling) on behalf our of 12 dealerships.
The Role:
Part Time and Full Time Call Centre Advisors required for carrying out outbound and inbound calls to our customer base. You must have a good telephone manner, have a high regard for customer satisfaction. Experience in a similar role would prove a distinct advantage.
Successful applicants can look forward to a competitive salary, 22 days holiday and opportunit...- Location :
- Oxford (Oxfordshire, South East, United Kingdom)
- Salary :
- Competitive
- Main Industry :
- Customer Service & Call Centre Jobs
- Job Type :
- Permanent Jobs
- Posted :
- 02/02/2012
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Our client, a leading technology solutions provider, requires a Bi-lingual Customer Call Centre Team Leader who is responsible for day to day supervision of a small team of dedicated call centre operators in the UK. In addition the job holder supports the senior call centre operators in supporting their small teams in Germany and in India. Working in the outsourced IT service sector, a familiarity with this industry would be helpful but is not essential. The successful candidate must demonstrable experience and capability to excel in a fast paced, energetic environment in which demanding SLA's drive all our focus is vital. Strong organisational skills, a highly approachable style and total focus on helping to deliver customer satisfaction is vital. This role has responsibility for the Bac...- Location :
- South East, United Kingdom
- Salary :
- 28000
- Main Industry :
- Customer Service & Call Centre Jobs
- Job Type :
- Permanent Jobs
- Posted :
- 08/02/2012
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My client is a market leader in car insurance and is FSA regulated.
The purpose of your role will be to reply to quote requests and warm leads.
Identify the customers needs and then sell them the best insurance package.
You will be an excellent communicator.
If you have some sales experience and enjoy working in a busy sales environment please apply now. - Location :
- Hampton (Middlesex, South East, United Kingdom)
- Salary :
- GBP14500 per annum + OTE GBP40,000
- Main Industry :
- Customer Service & Call Centre Jobs
- Job Type :
- Permanent Jobs
- Posted :
- 02/02/2012
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Customer Services Manager Location: South West Posted: 12 December 2011 Type: Permanent Ref: CSM 1212 Return to vacancies page Add this job to jobsfile Job Description Reports to: Head of Region Responsible for: Operations Delivery and Performance Working Hours: Flexible 40 hours per week on a rota basis 8:00 - 20:00 Monday to Friday (some occasional Saturday and Sunday working may be required) Essential Qualifications: 6 years call centre experience at senior level. Strong people manager with exceptional interpersonal skills. Experience of delivering inbound/outbound call centres at senior level. A strong understanding of the call centre environment and the com ...
Experience: Manager / Team Leader- Location :
- South West England (United Kingdom)
- Salary :
- Confidential
- Main Industry :
- Customer Service & Call Centre Jobs
- Job Type :
- Permanent Jobs
- Posted :
- 20/01/2012
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EMEA Senior Planning Analyst-1200601
Description
A new opportunity has arisen in the resource planning team of American Express GBT department to join the business as a Senior Planning and Workforce forecasting analyst. The successful candidate will be tasked with the operation and optimization of the capacity and planning long term forecasting process and automation of management information.
The successful candidate will be responsible for:
Delivering long term work force forecasts for EMEA markets and centers.
Automation of reports and MI
Developing of good lines of communication.
Process development for recording shrinkage and other WFM metrics.
Liaising with sales and implementation departments.
Ideally the role would be located in the Blackfriars office but d...- Location :
- London (London City and West End, London, United Kingdom)
- Salary :
- Competitive
- Main Industry :
- Customer Service & Call Centre Jobs
- Job Type :
- Permanent Jobs
- Posted :
- 08/02/2012
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Part Time Customer Assistance advisors Coventry GBP15,000 (pro rata) Do you want to work in customer service for a company that offers excellent benefits, great career prospects and a competitive salary? That can offer you fully flexible working hours in the evenings and weekends? If you have proven experience working in a contact centre environment with excellent customer service skills and are computer literate then this could be the role for you. There are a number of positions available so if you have the relevant experience and will pass a credit check the call Sarah on (blocked telephone) or send your cv to (blocked email) Brook Street are only able to process applications from candidates who are eligible to work in the UK. - Location :
- West Midlands, United Kingdom
- Salary :
- 15000
- Main Industry :
- Customer Service & Call Centre Jobs
- Job Type :
- Permanent Jobs
- Posted :
- 07/02/2012
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Database Developer – Customer Marketing and Loyalty’
Job ID #: 18764
Company: Hotels
Location: UK - London
Functional Area: Information Technology
Employment Type: Full-Time Regular
Education Required: Not Indicated
Experience Required: Not Indicated
Relocation Provided: To be determined
Position Description
PURPOSE:
To design, implement and support the customer marketing database - driving the ongoing personalisation of our emails and other channels.
DESCRIPTION / KEY ACCOUNTABILITIES:
•Designs and documents the customer database (CDB) schema by translating high-level business/data requirements into technical design
•Implements the technical design in SQL Server and creates, as necessary, ETLs with other systems (eg email service provider, web and ca...- Location :
- London (London City and West End, London, United Kingdom)
- Salary :
- Competitive
- Main Industry :
- Information Technology Jobs
- Job Type :
- Permanent Jobs
- Posted :
- 16/01/2012
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Part Time Customer Service Advisor Coventry GBP14,400 (pro rata) Do you want to work in Customer Service for a company that offers excellent benefits, great career prospects and a competitive salary? That can offer you fully flexible hours during weekends and evenings? If you have proven customer service experience working in a contact centre environment with excellent customer service skill and are computer literate then this could be the role for you. There are a number of positions available so if you have the relevant skills and will pass a credit check then call Sarah on (blocked telephone) or send your CV to (blocked email) Brook Street are only able to process applications from candidates who are eligible to work in the UK. - Location :
- West Midlands, United Kingdom
- Salary :
- 15000
- Main Industry :
- Customer Service & Call Centre Jobs
- Job Type :
- Permanent Jobs
- Posted :
- 07/02/2012
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Escalated Call Mgmt Associate (GBR)-712183
Description
Escalated Call Management Associate – Permanent UK
Hard work + Job satisfaction + Fun = More money in your pocket! We have a great monthly incentive scheme that puts you in control of your earning ability.
Are you looking for ….
- A fresh challenge?
- A new career opportunity?
- Something different?
- A chance to make decisions?
Do you want to ….
- Join a talented and fun team?
- Be empowered to work on your own initiative?
- The chance to talk to our customers and solve their problems?
After a highly successful year in 2011 we have seen our opportunities grow so we are now looking to recruit some more like minded people who:
- Have a positive attitude to work
- Have the ability to find the r...- Location :
- United Kingdom (United Kingdom)
- Salary :
- Competitive
- Main Industry :
- Customer Service & Call Centre Jobs
- Job Type :
- Permanent Jobs
- Posted :
- 29/01/2012
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LEAD ENGINEER – EMERGENCY SERVICES – S. WALES – TO GBP75K + BENEFITS My client is looking to recruit a Lead Engineer for a number of large international opportunities they are pursuing which will provide nationwide networked Emergency Call centres with sophisticated Call & Dispatch, Emergency & Crisis Management and Video Surveillance capabilities. Purpose of Position The Lead Engineer for Emergency Services will be required to lead a team of over 200 engineers, to design, develop, integrate and support Emergency Call Centre systems. You will have overall design authority for the delivered systems, coordinating work across system architecture, sub-system design, system integration, verificatio ...
Experience: Director- Location :
- Wales (South Yorkshire, North East, United Kingdom)
- Salary :
- Confidential
- Main Industry :
- Customer Service & Call Centre Jobs
- Job Type :
- Permanent Jobs
- Posted :
- 29/01/2012
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Would you like to work for one of the nation's largest high street insurance brokers with over 580 branches accross the UK. My clients are looking for sales focused candidates to come and work for them and hit and exceed targets. There is fantastic earning potential on these roles with the average agent earning between GBP400 - GBP500 per month in comission. There will be lots of leads and enquiries to follow up within the busy call centre and demanding but achievable sales and retention targets to meet. You will require a good general education to include Maths and English GCSE's or equivalent. You will need the following
* Personal drive and resilience to achieve demanding sales objectives whilst maintaining all compliance processes with a high regard for customer service and qualit...- Location :
- Maidstone (Kent, South East, United Kingdom)
- Salary :
- GBP13500 - GBP18000 per annum + up to GBP1000 per month in commission
- Main Industry :
- Sales Jobs
- Job Type :
- Permanent Jobs
- Posted :
- 06/02/2012
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Business Travel Consultant - Emergency Travel Services-1115667
Description
We are one of the worlds largest online and offline travel management companies with a reputation for outstanding products, services and solutions. Currently we are looking for Business Travel Consultant with a natural flare for Customer Service to work as part of our dedicated Emergency Travel Services Team in our centre in Croydon.
As a Emergency Travel Consultant you’ll be dealing with a range of inbound travel related issues which will involve the ability to be proactive and resolve issues as they arise. This will be in the form of a variety of travel arrangements, including booking flights, car hire, accommodation, ferries, insurance, foreign exchange.
You will need to successfully deliver a premium c...- Location :
- Croydon, SURREY (Surrey, South East, United Kingdom)
- Salary :
- Competitive
- Main Industry :
- Management & Executive Jobs
- Job Type :
- Permanent Jobs
- Posted :
- 18/01/2012
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My client is a professional and committed employer offering a great working environment, support and generous package promising you that if you work hard to meet and exceed your goals they will work even harder to repay you; with the recognition, career development and pay packet you deserve. We are currently recruiting for technical support executives who is fluent in written and spoken Danish/Norwegian/Swedish and English. Responsible for delivering excellent customer/technical support for the configuration and use of a range of well known branded products ( including, software application packages, operating system levels, hardware and supported equipment).. Under direct supervision, in a contact centre environment, you will use computer-based tools as well as your own problem-solving ...- Location :
- Northern Ireland, United Kingdom
- Salary :
- Competitive
- Main Industry :
- Customer Service & Call Centre Jobs
- Job Type :
- Permanent Jobs
- Posted :
- 08/02/2012
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My client is looking for an experienced call cente manager to start and progress a busy call centre in Bracknell. The role will invole the daily running of the call centre, developing and training a team of 10 staff within the property sector. This a fantastic opportunity with chances of career progression and ote. If this sounds of interest Lisa on # # - Location :
- Bracknell (Berkshire, South East, United Kingdom)
- Salary :
- GBP20000 - GBP25000 per annum
- Main Industry :
- Customer Service & Call Centre Jobs
- Job Type :
- Permanent Jobs
- Posted :
- 07/02/2012
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You will be the Frontline Support, acting as first point of contact for any Customer, Partner or Employee, providing support by telephone and email. Candidates should have excellent problem solving, coordination and organisational skills to effectively interact with customers, educate them and resolve their queries and issues from initial contact to resolution Essential Criteria: . Fluency in written and spoken German to native level . Fluency in written and spoken English . Customer Focus - 6 months outstanding customer service experience in a service driven environment (retail, call centre, support etc) . Experience in using Microsoft Office and Internet products . Ability to multitask, plan and prioritise workload . Excellent telephone manner Interviews can be held remotely via on-line...- Location :
- Northern Ireland, United Kingdom
- Salary :
- Competitive
- Main Industry :
- Customer Service & Call Centre Jobs
- Job Type :
- Permanent Jobs
- Posted :
- 07/02/2012
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As a Customer Service Representative you will be a Brand Ambassador for the client you are supporting, highly motivated, enthusiastic, sales / target driven and fully focussed on delivering results. You will be the first point of contact in our Front Office Operation for both existing and new customers either by telephone or email. This will be a perfect opportunity to use your excellent customer service skills and sales ability to ensure our customers are highly satisfied. This could be as a result of resolving any queries or concerns the first time they call, or recognising cross sell or up-sell opportunities that would benefit the customer. Customer acquisition, retention and driving loyalty are at the heart of this role so you must be professional and have the ability to be confident,...- Location :
- Northern Ireland, United Kingdom
- Salary :
- Competitive
- Main Industry :
- Customer Service & Call Centre Jobs
- Job Type :
- Permanent Jobs
- Posted :
- 07/02/2012
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Working within a busy team, this role will give you the opportunity to build relationships with customers to ensure service level standards are maintained. Duties will include:
- Day to day customer management
- Scheduling logistics
- General administration
This is a graduate position with excellent opportunity to develop and progression the future.
Please note, the successful candidate must be able to drive due to location- Location :
- Cranleigh (Surrey, South East, United Kingdom)
- Salary :
- GBP23000 per annum
- Main Industry :
- Customer Service & Call Centre Jobs
- Job Type :
- Permanent Jobs
- Posted :
- 06/02/2012
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You will be the Frontline Support, acting as first point of contact for any Customer, Partner or Employee, providing support by telephone and email. Candidates should have excellent problem solving, coordination and organisational skills to effectively interact with customers, educate them and resolve their queries and issues from initial contact to resolution Essential Criteria: . Fluency in written and spoken Dutch to native level . Fluency in written and spoken English . Customer Focus - 6 months outstanding customer service experience in a service driven environment (retail, call centre, support etc) . Experience in using Microsoft Office and Internet products . Ability to multitask, plan and prioritise workload . Excellent telephone manner Interviews can be held remotely via on-line ...- Location :
- Northern Ireland, United Kingdom
- Salary :
- Competitive
- Main Industry :
- Customer Service & Call Centre Jobs
- Job Type :
- Permanent Jobs
- Posted :
- 07/02/2012
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The ESS Team Manager is accountable for personnel management, customer management and staff development within Enterprise Support Services. This is a multilingual and dynamic call handling environment providing technical support to Symantec’s corporate customers and partners, based primarily in Europe but with worldwide support responsibility. MAIN RESPONSIBILITIES: • To manage and develop teams of Technical Support Engineers at all levels and to ensure that individual performance measurement objectives are met. • Perform regular reviews with team members, working with them to create and implement their individual development plans. • To build and maintain internal relationships and communic ...
Experience: Manager / Team Leader- Location :
- Reading (Berkshire, South East, United Kingdom)
- Salary :
- Confidential
- Main Industry :
- Customer Service & Call Centre Jobs
- Job Type :
- Permanent Jobs
- Posted :
- 08/02/2012
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GBP18,500 per annum + bonus and company benefits
Immediate requirement
Do you have dealership or Trade Parts experience either in telesales or another capacity? If so, please apply today for this fantastic position...
You must have previous experience in telesales & parts advising for the automotive industry.- Location :
- Tunbridge Wells (Kent, South East, United Kingdom)
- Salary :
- GBP18500 per annum + Bonus
- Main Industry :
- Engineering Jobs
- Job Type :
- Permanent Jobs
- Posted :
- 03/02/2012
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IMMEDIATE START - Customer Service & Sales Based in Central Birmingham our established company is currently recruiting for at least 18 roles due to demand. Dealing with all aspects of our client`s sales, customer service and marketing campaigns, these are varied roles requiring dedication, flexibility and a can do attitude. The Key attributes we are looking for are; - Positive and pro active attitude - Professional Manner - High customer service standards Previous Experience in Sales or Customer Service is not required as we provide full client and product training; however previous retail, call centre, customer service or sales experience is welcome. What we offer; We currently are recruiting for two of our recruitment programmes, firstly, our sales and customer service programme. Respons...- Location :
- West Midlands, United Kingdom
- Salary :
- Competitive
- Main Industry :
- Customer Service & Call Centre Jobs
- Job Type :
- Permanent Jobs
- Posted :
- 04/02/2012
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Head of UK Customer Operations Betfair Stevenage, United KingdomFull-Time Head of UK Customer Operations Location: Stevenage/Hammersmith Department: Customer Operations Betfair is the world’s biggest online sports betting company and pioneered the first successful betting exchange in 2000. Driven by cutting-edge technology, Betfair enables customers to choose their own odds and bet after the event has started. The company now processes over six million transactions a day from its three million registered customers around the world. In addition to sports betting, Betfair offers a portfolio of innovative products including casino, exchange games and poker. Betfair has twice been ...
Experience: Director- Location :
- Stevenage (Hertfordshire, South East, United Kingdom)
- Salary :
- Confidential
- Main Industry :
- Customer Service & Call Centre Jobs
- Job Type :
- Permanent Jobs
- Posted :
- 08/02/2012
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Job Number: #
BusinessGE Energy
Business Segment: Energy - Oil & Gas
About Us:
GE Sensing & Inspection Technologies is part of GE Enterprise Solutions, a $5 billion business helping customers compete and win in a changing global environment by combining the power of GE x2019;s unique expertise and intelligent technology to drive customers x2019; productivity and profitability. GE Sensing & Inspection Technologies is a leading innovator in advanced measurement, sensor-based and inspection solutions that deliver accuracy, productivity and safety to its customers. The company designs and manufactures sensing instruments that measure temperature, pressure, moisture, gas and f...- Location :
- Taunton, United Kingdom (United Kingdom)
- Salary :
- Competitive
- Main Industry :
- Secretarial, Office & Administration Jobs
- Job Type :
- Permanent Jobs
- Posted :
- 08/02/2012
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lient Delivery Manager
Coventry
GBP40,000 - GBP45,000
Do you want to work in a fantastic and modern environment? Do you want to work for a world renowned company for whom Customer Service is the force that makes them exceptional?
Do you want to work for a company who are looking for a Client Delivery Manager that can deliver exceptional high standards of Customer Service and motivate and lead a team to do the same!
If you know what it takes to work in a 3rd party environment where Client Relations is key, have the experience of the day to day running of a customer service team, have worked with case management rather than call number KPI's and have good personal administration skills including all microsoft packages then you may have the skills we are looking for.
This ...- Location :
- Coventry (West Midlands, West Midlands, United Kingdom)
- Salary :
- GBP40000 - GBP45000 per annum + Bonus
- Main Industry :
- Customer Service & Call Centre Jobs
- Job Type :
- Permanent Jobs
- Posted :
- 08/02/2012
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