Client Services Administrator role:
To provide and maintain strong client relationships, promoting and administering the companies systems, procedures, standards and reporting mechanisms, specifically within the clients services team but with a view to all areas in the business.

Client Services Administrator Key Duties and responsibilities:

- First point of contact for both internal and external customers required to retain and distribute information in and out of Aims Direct
- Administrative role in raising estimates and quotations for clients
- Administrative role in raising job instructions for production
- Advising production in writing of clients requests for external jobs
- Reporting on scheduled basis to clients
- Preparing invoices for clients
- Attending meetings with clients
- Building strong working relationships with clients
- Evaluating different methods of despatch for cost effectiveness and reliability
- Answering client queries arriving via e-mail, telephone or facsimile
- Use of internal and external IT to research and retrieve information
- Awareness of stock control procedures and electronic investigation of discrepancies
- Perform other clerical duties as needed, such as filing, photocopying, and collating
- Work in line with the ISO 9001/2000 Quality System and ISO 14001 Environmental System.

Client Services Administrator Key Skills:

- Confident people skills
- Computer literate in the use of the Microsoft Office range of applications
- Strong oral and written communications
- Creative problem solver
- Professional diplomacy in handling clients

Client Services Administrator Education/Experience - candidate must have:
- Certificate from two-year College or Technical School
- or six months to one year related experience and/or training
- or equivalent combination of education and experience in the Direct Mailing sector

Client Services Administrator Salary: 15000 - 20000

To apply please send your detailed CV to: #-#

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