Our client is a growing organisation and they are currently looking for a Customer Service Team Leader to oversee their ticketing operations. This is a great opportunity for a strong people manager to join a growing team at a state of the art theatre in Leicester, at an extremely exciting time.

In this role, you will be responsible for the ticket sales, ensuring customer service excellence whilst maintaining the safety and security of customers, visitors and staff. You will have shared duty management responsibility and will assist in training and developing staff on ticket sales, merchandising and cloakroom operations. You will also oversee the operation of the sales systems, managing customer data and ensuring that best practice policies are adhered to at all times.

With a passion for customer care, you will have previous experience of working in a ticket / reservations office environment. You will be comfortable dealing with customers from a wide range of backgrounds and will have the ability to remain calm whilst working under pressure.

A high level of computer literacy is required and you should have knowledge of computerised ticketing systems along with Microsoft Office. It is important that you are able to disseminate, manipulate and analyse data so strong numeracy skills and the ability to ‘think outside the box’ are essential.

Due to the nature of the role, you must also be willing and able to work evenings and weekends.

Closing Date: 18th November 2009
Assessment Centre: 30th November 2009

networx is not a typical agency. We handle applications on behalf of our clients. After applying for this role you will be sent an email that it is essential you read in order to complete your application. Unlike a traditional agency we do not hold a database of candidates or put candidates forward for any other vacancies than those to which they have applied.