| Collaborative Services Engineer-Exchange, Windows-Finance-GBP40K-GBP45K+Bens This is an new and exciting position available. You will be responsible for providing assistance in the planning, design, implementation, maintenance and support my clients Collaborative Services environment. Work Experience / Knowledge -2+ years in a Collaborative Services role or similar technology.
-Previous experience in a Financial Services, highly pressured environment essential.
-Must possess an up-to-date understanding of all Infrastructure technologies and a good technical knowledge of Wintel Services.
-Degree or equivalent experience.
-Knowledge of relevant IT technologies including:
-Email Microsoft Exchange, IronPort (Internet email, Spam and Antivirus)
-Mobile - Blackberry, Good
-Archiving & Journaling - Symantec Enterprise Vault
-Instant Messaging Microsoft OCS & Lync
-Fax Services FACSys, RightFax
-Must have ability to diagnose and solve problems while maintaining professionalism and courtesy.
-Interpersonal skills necessary to effectively communicate at all technical levels.
-Be able to demonstrate commitment to exceptional client service.
-Excellent communication skills with the ability to understand and converse in English, verbally and in writing.
-Be able to work adhere to technical and operational procedures and policies. Job Description -Ensure operational standards are adhered to. This includes actively looking to continuously improve working practices to ensure the team work s as efficiently as possible -Complete the day to day operational activities of the team, respond to client queries and requests for assistance promptly and effectively in accordance with agreed service standards. Escalate any complaints accordingly; ensure they are satisfactorily resolved and long-term corrective action/prevention has taken place -Follow team procedures, identify gaps and resolve effectively. Including the Business/Disaster Recovery program -When advised, act as the lead coordinator/designer/implementer for all Collaborative Services aspects of assigned project activity -Ensure the Collaborative Services portfolio remains current. Highlight areas requiring refresh albeit from a hardware or software perspective | 
