Avaya - Technical Support - London - GBP40,000 - + bonus Job in London City and West End, London, UK

Main responsibilities will include:

Installation and configuration of Avaya S8xx servers G450, G700 Gateways in a multi-site environment
Coordinating PSTN voice service connections
Performance and fault analysis of the corporate telecoms network
Upkeep of system documentation
Telecoms capacity analysis and planning
Proactive management of corporate Telecoms Infrastructure
Maintenance of Avaya systems
Installation and commissioning of new telecoms circuits and office networks
Provide expert support for escalated operational issues
Liaise with 3rd party system maintainers
Assist with office moves and reorganisations Skills required:

Experience in a corporate IT environment
A proven commitment to quality practices and a focus on the customer as the IT environment is service focused
Good oral and written communication skills. Well organised, diligent and taking pride in the job. A team player
Working knowledge LAN/WAN technology in an IP network
Experience of implementing QoS and CoS in a global IP network would be an advantage
A working knowledge of voice delivery over ISDN, DSL, T1/E1 and T3/E3 circuits
Familiarity with structured cabling, X.21 serial circuits, ISDN2, and ISDN30
A working knowledge of Telephony using VoIP preferably in an Avaya/Cisco environment

If you are interested in the job - please send me your up to date CV and call me! Phone interviews taking place this week.
Mary Nguyen