Client Services Manager Job in City of London (London City and West End, London, UK)

Key Tasks

•Develop and sustain strong relationships with Europe-based clients by maintaining steady, meaningful dialogue to assess client needs and satisfaction and foster retention.
•Manage the lifecycle of website development and ongoing maintenance, by collaborating with creative, technical, and client teams to fulfill client needs.
•Provide intelligent analysis and reporting of online web analytics through assembly and delivery of monthly reports.
•Facilitate email-marketing campaigns, to drive incremental revenue, increase brand awareness, and improve customer loyalty.
•Maintain proactive management and consistent communication with sales team and clients; gather product feedback, customer needs, and overall improvement recommendations; and work with production team to ensure that all client needs are met.
Person Specification
•BA/BS degree in marketing, communications or a related field
•Advanced proficiency in MS Word, Excel and PowerPoint.
•Working knowledge of website builds/HTML.
•Experience with website analytics software, i.e. Omniture and/or Google Analytics.
•Experience in the hospitality industry a plus.
•Minimum of three years interactive/online agency experience is preferred
•Knowledge of interactive web strategies – such as SEO, SEM, and email marketing.
•Extensive Account management experience with online media or in an agency environment.
•History of successful strategic customer account/client management and development, preferably within the hospitality industry
•Experience in managing customer relationships, with ability to grow and retain accounts, build relationships, and quickly spot and communicate potential risks and issues
•Strong project management, problem solving, and organisational skills
•Excellent analytical skills and ability to translate analysis of complex data into meaningful information
•Experience creating and delivering presentations to key clientele
•The ability to handle multiple tasks simultaneously and thrive in an independent work environment.
•Strong time management and interpersonal skills with the ability to manage day to responsibilities with minimum supervision
•Desire and ability to work in a team environment.
•Excellent written and verbal communication skills.
•A high level of self-motivation required.

Client Services Manager - GBP30,000 - GBP40,000 + Bens - London