Help Desk/Team lead/2nd Line Support Manager/Citrix-Kent-GBP40,000+Bens
Windows/XP/7/Active Directory/ Exchange 2007/2010 The Helpdesk Team leader will provide a strategic central point of contact for customers and an operational single point of contact for managing incidents and service disruptions to resolution in the Service desk Skills Required. Windows 2008/2003 Server, XP /Vista and Windows 7 Operating Systems
PC Hardware (HP desktop/laptop experience is a plus)
Microsoft Office 2007/2010 (Word, Excel, Outlook, Power Point Visio)
Microsoft Share Point
Various PC accessories (Printers, Scanners, CD Burners)
Microsoft Active Directory
Internet services (DNS, email services, FTP,HTTP, etc.)
System Center and System Centre Configuration Manager
Call Media
Citrix/VMWare
Symantec Backup Exec
Virtual Tape Technologies
Avaya Phone Technologies
Other in house Propriety systems (will be trained as required) MCSE/ MCSA desired but not essential
Any experience in VOIP technology The Service Desk Team leader will be responsible for providing day-to-day general support services following guidelines above so that internal and external customers will receive the highest quality of support, resolution management, timely communication (to include both ongoing status and final resolution), process adherence, feedback and customer advocacy Responsible for the day-to-day operation of the Kent and London Servicedesks, which represents initial contact for all users reporting questions, problems or service requests regarding use of technology services Help Desk Team lead/Windows/Citrix - Kent GBP40,000 + Benefits |
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